1. About Virasa Brew
 

Virasa Brew is a tea brand operated by Jain Enterprise.

The Website provides information about Virasa Brew products and allows customers to purchase products online, subject to availability and these Terms & Conditions.

2. Products
 

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights and other information displayed on the Website are accurate.

However:
 

• Product colours and appearance may vary slightly depending on your device or screen.

• Natural tea products may have variations in appearance, aroma and flavour.

• Product availability may change without prior notice.

• We reserve the right to correct errors in product descriptions, pricing or other Website information.
   

3. Product Pricing
 

All prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the purchase process.
 

We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing or technical error.
 

4. Orders
 

When you place an order through the Website, you are making a request to purchase the selected products.

An order is considered accepted when we provide an order confirmation or otherwise confirm the order.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in circumstances involving:
 

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent or unauthorised transactions

• Incorrect or incomplete customer information

• Delivery limitations

• Technical errors

• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment mechanism, subject to applicable terms.
 

5. Payment
 

Payments may be processed through third-party payment service providers.
 

You agree to provide accurate information required to complete the transaction.
 

Virasa Brew does not knowingly request or require you to share your complete card PIN, CVV, password, OTP or other confidential payment credentials with us.
 

If you receive a suspicious request for payment information claiming to be from Virasa Brew, do not share your credentials and contact us through our official contact details.

6. Shipping and Delivery
 

We aim to dispatch and deliver orders within the estimated timelines displayed on the Website or communicated to you.

Delivery timelines are estimates and may vary due to:
 

• Courier delays

• Weather

• Public holidays

• Incorrect or incomplete address information

• Logistics disruptions

• Events outside our reasonable control
   

Customers are responsible for providing a complete and accurate delivery address and contact number.
 

Once an order has been handed over to the relevant delivery partner, tracking information may be provided where available.
 

For detailed information about delivery charges, estimated timelines and delivery-related issues, please refer to our Shipping Policy.
 

7. Cancellation, Returns and Refunds
 

Cancellation, return and refund requests will be handled in accordance with our applicable Return & Refund Policy.
 

Because Virasa Brew sells food/beverage products, returns may be subject to product-specific hygiene, safety and applicable legal requirements.
 

If you receive a damaged, defective, incorrect or materially compromised product, please contact us as soon as reasonably possible with your order details and relevant photographs or other evidence so that we can investigate the issue.
 

Nothing in these Terms & Conditions limits any rights available to consumers under applicable law.
 

8. Customer Responsibilities
 

When using our Website, you agree to:
 

• Provide accurate information

• Use the Website lawfully

• Not attempt to interfere with Website security or operation

• Not misuse the Website or its content

• Not submit fraudulent or misleading orders

• Not use the Website to engage in unlawful activity
   

9. Intellectual Property
 

Unless otherwise stated, the Virasa Brew name, logo, branding, product photographs, graphics, text, designs and other content on the Website are owned by or used lawfully by Jain Enterprise/Virasa Brew.
 

You may not reproduce, modify, distribute, sell, publish or commercially exploit Website content without prior written permission, except where permitted by applicable law.
 

10. User Reviews and Content
 

If the Website allows customers to submit reviews, photographs, comments or other content, you are responsible for ensuring that the content:
 

• Is truthful and based on your genuine experience

• Does not violate another person's rights

• Does not contain unlawful, abusive, defamatory or misleading material

• Does not contain malicious code or harmful material
   

We reserve the right to remove content that violates these requirements or applicable law.
 

11. Promotions and Discounts
 

Promotional offers, discount codes and campaigns may have additional terms, including validity periods, minimum order values, product exclusions or usage limits.
 

Unless expressly stated otherwise, promotional offers cannot be combined.
 

We reserve the right to modify or withdraw promotional offers where permitted by applicable law.
 

12. Third-Party Services and Links
 

The Website may use or link to third-party services, websites, payment providers, delivery providers, analytics services or other platforms.
 

Virasa Brew is not responsible for the content, security, availability or privacy practices of independent third-party websites or services.
 

Your use of third-party services may be subject to their own terms and policies.
 

13. Website Availability
 

We aim to keep the Website available and functioning properly but do not guarantee that it will always be uninterrupted, error-free or available at all times.
 

We may temporarily suspend or modify the Website for maintenance, updates, security reasons or other operational requirements.
 

14. Limitation of Liability
 

To the extent permitted by applicable law, Virasa Brew/Jain Enterprise will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain technical failures, third-party service interruptions, courier delays or force majeure events.

Nothing in these Terms excludes or restricts any liability or consumer right that cannot lawfully be excluded or restricted.
 

15. Force Majeure
 

We will not be responsible for delay or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, governmental restrictions, strikes, transport disruptions, major technical failures, civil disturbances or other comparable events.
 

16. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.
 

17. Changes to These Terms
 

We may update these Terms & Conditions from time to time.
 

The updated version will be posted on this page with a revised “Last Updated” date.
 

Your continued use of the Website after an update may be subject to the revised Terms, to the extent permitted by applicable law.
 

18. Governing Law and Disputes
 

These Terms & Conditions are governed by the laws applicable in India.
 

Nothing in these Terms limits a consumer's statutory rights or remedies available under applicable Indian consumer-protection laws.
 

Any dispute will be subject to the jurisdiction of the courts and authorities having jurisdiction under applicable law.

 

19. Contact Us
 

For questions regarding orders, products, these Terms & Conditions, returns or other customer-service matters, please contact:
 

Virasa Brew

Operated by: Jain Enterprise
Website: www.virasabrew.com
Email: virasabrew@gmail.com
Phone: +918178280295
Business Address: RZG-636/C Raj Nagar-2, Palam Colony, New Delhi, Delhi-110077
 

Please include sufficient information in your request for us to understand and respond to your query.