At Virasa Brew, we aim to deliver your tea fresh, fast, and hassle-free. We carefully pack every order so that your tea reaches you safely and in excellent condition.

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1. Free Shipping Across India

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We currently offer free standard shipping across India.

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There are no additional standard shipping charges at checkout for eligible deliveries.

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Any applicable taxes or other charges, where relevant, will be clearly communicated during the order process.

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2. Order Processing & Dispatch

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Orders are generally processed and dispatched within 24 hours of order confirmation, excluding Sundays and public holidays.

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Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided at the time of purchase.

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Processing times may occasionally be longer during:

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• Sales and promotional periods

• Holidays and festivals

• Unusually high order volumes

• Circumstances beyond our reasonable control

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3. Estimated Delivery Times

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Our estimated standard delivery timelines are:

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• Metro cities: 2–4 business days

• Other locations: 3–6 business days

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Delivery timelines are estimates and are calculated from the date of dispatch. They are not guaranteed delivery dates.

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Remote locations, difficult-to-reach areas, adverse weather, public holidays, courier delays, logistical disruptions or other circumstances beyond our reasonable control may result in additional delivery time.

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4. Order Tracking

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Once your order has been shipped, tracking details will be shared with you through the contact information provided during checkout.

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You can use the tracking information to follow the progress of your shipment.

Please allow some time for the courier tracking system to update after dispatch.
 

5. Delivery Address
 

Customers are responsible for providing a complete and accurate delivery address, including:
 

• Full name

• House/flat number

• Street/locality

• City

• State

• PIN code

• Valid contact number
   

Virasa Brew will not be responsible for delivery delays or failed delivery attempts caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.
 

If an order is returned to us because of an incorrect address, repeated failed delivery attempts or the recipient being unavailable, additional shipping charges may apply if the order needs to be re-dispatched.
 

6. Delayed Deliveries
 

While we work with our delivery partners to meet the estimated delivery timelines, delays may occasionally occur due to circumstances outside our control.
 

These may include:
 

• Severe weather

• Natural events

• Public holidays

• Courier or logistics disruptions

• Transportation delays

• Incorrect address information

• High-volume periods

• Government restrictions or other unforeseen circumstances
   

If your order appears to be significantly delayed, please contact us with your order number so that we can assist you.
 

7. Damaged or Incorrect Orders
 

We take care to package your tea securely before dispatch.
 

If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact us as soon as possible after delivery with your order number and photographs/videos of the package and product.
 

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
 

8. Delivery Partner
 

Orders may be shipped through third-party courier and logistics partners selected by Virasa Brew.
 

Once an order has been handed over to the delivery partner, delivery is subject to the courier's operational network and applicable delivery conditions.
 

9. Contact Us
 

If you have questions regarding your shipment or delivery, please contact us:
 

Virasa Brew

Operated by: Jain Enterprise
Website: www.virasabrew.com
Email: virasabrew@gmail.com
Phone: +918178280295
Business Address: RZG-636/C Raj Nagar-2, Palam Colony, New Delhi, Delhi-110077
 

Please include your order number when contacting us about a specific shipment so that we can assist you more quickly.