At Virasa Brew, we take care to ensure that every order is packed securely and reaches you in good condition. Because our products are food and beverage products, returns are subject to the conditions below.

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1. Returns of Tea Products

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For hygiene, food-safety and product-quality reasons, we generally do not accept returns or exchanges for tea products once they have been delivered, unless the product is:

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• Damaged during transit

• Incorrectly delivered

• Defective or materially compromised

• Received in a visibly tampered or damaged package

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We do not accept returns simply because a customer has changed their mind, ordered the wrong product, or does not prefer the taste of the tea after opening or using the product.

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Nothing in this policy limits any consumer rights available under applicable law.

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2. Damaged or Tampered Orders

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If your package arrives damaged, opened, leaking, torn, or otherwise appears to have been tampered with, please:

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1. Take clear photographs/videos of the package before opening it, where possible.

2. Take photographs/videos of the product and packaging after opening.

3. Contact us as soon as possible after delivery.

4. Provide your order number and the relevant photographs/videos.

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This information helps us investigate the issue with our delivery partner and determine the appropriate resolution.

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3. Incorrect Product

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If you receive a product different from the one you ordered, please contact us as soon as possible after delivery.

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Please provide:

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• Order number

• Photograph/video of the product received

• Photograph of the shipping label, where available

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After verification, we may arrange a replacement or provide an appropriate refund, as applicable.

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4. Damaged or Defective Product

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If your tea product is damaged or materially compromised when received, please contact us promptly with your order details and supporting photographs/videos.

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Depending on the circumstances, we may offer:

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• A replacement product; or

• A refund of the applicable amount.

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The resolution will be determined after reviewing the issue and the available evidence.

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5. Refunds

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Where a refund is approved, the refund will generally be processed to the original payment method used for the order, subject to the payment provider's processing timelines.

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Once the refund has been initiated, the time taken for the amount to appear in your account may vary depending on your bank, card issuer or payment service provider.

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6. Cancellation Before Dispatch

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If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests received before the order has been dispatched.

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Once an order has been dispatched, cancellation may no longer be possible.

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If a cancellation is successfully accepted before dispatch, any eligible refund will be processed to the original payment method.

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7. Refused or Failed Deliveries

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If an order is returned to us because of an incorrect or incomplete delivery address, repeated failed delivery attempts, refusal to accept the shipment, or the recipient being unavailable, please contact us.

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Any refund or re-dispatch will be considered based on the circumstances of the order.

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Additional shipping or re-dispatch charges may apply where applicable.

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8. How to Request a Return or Refund

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To request assistance with a damaged, incorrect or otherwise eligible order, please contact us with:

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• Your order number

• Name used for the order

• Description of the issue

• Photographs/videos of the product and packaging

• Any other information reasonably required to investigate the issue

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Please contact us at:

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Virasa Brew
Operated by: Jain Enterprise
Website: virasabrew.com
Email: virasabrew@gmail.com
Phone: +91 8178280295

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9. Review and Resolution

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Once we receive your request, we may review the order details, photographs/videos and other relevant information before determining the appropriate resolution.

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Where necessary, we may contact you for additional information.

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If a replacement is approved, the replacement will be shipped subject to product availability and applicable delivery conditions.

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10. Refund Processing

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Approved refunds will be initiated as soon as reasonably practicable after the refund decision has been made.

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The actual time for the refund to reach your account depends on the relevant payment gateway, bank or financial institution and may therefore vary.

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Virasa Brew is not responsible for delays caused by banks or third-party payment providers after a refund has been successfully initiated.

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11. Contact Us

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For questions regarding returns, refunds or order issues, please contact us:

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Virasa Brew

Operated by: Jain Enterprise
Website: virasabrew.com
Email: virasabrew@gmail.com
Phone: +91 8178280295

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Please include your order number in your communication so that we can assist you efficiently.